Banking at its very core is a commodity-driven business. You will find similar product offerings at almost every financial institution you research, no matter the bank’s size or location. Given that fact, I ask you to think about this: “Why choose one bank over another?”

The answer’s simple: you choose a bank based on the quality of its people. At First Trade, our banking professionals focus their attention where it matters most, on our clients. We are committed to delivering a consistent, high level of customer service no matter how you communicate with us, be it when you stop in to one of our Business Solutions Centers, meet with a Relationship Manager, talk to a Customer Service Representative via the telephone or email, or visit us at ftub.com.

It is our mission to constantly improve our level of customer service. To do so, we need your feedback! If you received a Client Satisfaction survey from us recently, please take a moment to tell us how we're doing.

The results of this survey are something that the Senior Management team at First Trade Union Bank takes very seriously. Based on the feedback we received from our clients in last year’s survey, we are proud to now offer Bill Pay and Payroll Services to our business clients, personal and business credit cards and Text Message Banking.

Stay tuned for more product development in 2012, as we will make banking with First Trade even more convenient with our Mobile Banking services!

Sincerely,

 
Michael A. Butler
President & Chief Executive Officer